SHIPPING & DELIVERY

 

Thank you for choosing to shop with us! We strive to provide you with a seamless and efficient shipping experience. Please review our shipping policy below:

  1. Free Shipping Eligibility:

    • Inside Poland: We offer free shipping on all orders over 100 EUR within Poland.
    • Worldwide: Enjoy free shipping on all orders above 200 EUR worldwide.
    • During big event sales, including Black Friday and similar promotions, free shipping will not apply to orders that are already discounted as part of the event.
      Free shipping is only available for standard-priced items outside of event-specific discounts.

  2. Order Processing Time: We understand the excitement of receiving your order promptly. We strive to fulfill all orders as quickly as possible, but it may take up to 48 hours before dispatching orders (excluding weekends and public holidays). Orders placed after 12:00 PM will be fulfilled the next business day. We ship on workdays (Monday to Friday) only.
     

  3. Estimated Shipping Time: Our aim is to deliver your order to you as quickly as possible. Typically, shipping times within Poland take approximately 48 hours. However, please note that actual delivery times may vary depending on factors such as location, customs procedures, and unforeseen circumstances. Please keep in mind that it takes up to 48 hours for the parcel to leave our warehouse.

    Due to the high demand during major sales events, please be aware that shipping may take longer than usual. Our team is working hard to get your order to you as quickly as possible, but expect potential delays.

  4. International Shipping: For orders outside Poland, we provide worldwide shipping. Please note that customs duties, taxes, or any additional charges imposed by your country's customs office are the responsibility of the customer. We advise you to check with your local customs office regarding any applicable fees before placing an order.

  5. Tracking Information: Once your order has been dispatched, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

  6. Order Status and Updates: You will receive regular updates regarding your order via email. Please ensure that the email address provided during checkout is accurate and active.

  7. Delivery Issues: In the unlikely event of any issues with the delivery of your order, please contact our customer support team. We will work diligently to resolve the matter and ensure your satisfaction.

  8. FREE SHIPPING is considered as standard shipping option. 
  9. December Shipping Updates:

    1. Guaranteed Christmas Delivery:

      • All orders placed by 18th December 2024 will be delivered by Christmas (25th December 2024).

      • This guarantee applies exclusively to orders shipping to Poland.

    2. Post-Holiday Delivery:

      • Orders placed after 20th December 2024 will be delivered starting from 27th December 2024.

    Thank you for your understanding and support during the holiday season. We recommend placing your orders early to ensure timely delivery.

Please understand that circumstances beyond our control, such as weather conditions, transportation disruptions, or unforeseen events, may cause delays in shipping. We appreciate your patience and cooperation in such instances.

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